CALL CENTRE SERVICES
Whether you are looking to set-up a sales line, helpline, a customer service line… or you just want someone to answer your phone for you, the Kollektive Call Centre is staffed by a team of dedicated operators who can handle and service your calls 24/7.
The Kollektive Call Centre is based in a high-tech facility in Manchester.
It is important that your caller’s feel comfortable with whom they are talking to and we provide local accents and British based staff who are experienced, trusted, friendly and entirely dedicated to you.
Our service is very flexible, here’s some examples of how people already use it…
Reception & Switchboard services
Our team of receptionists manage all your inbound phone calls, they put calls through to your office, or to a specific department in your office or to an individual in the UK or abroad. Our receptionists are able to take messages and send these by email or SMS. We can also work to specific scripts allowing the receptionists to field and qualify the calls before transferring them through to you.
Media Response / Brochure request
Maximise the impact of your advertising or corporate brochures by including an information phone line managed by the Kollektive Call Centre. Our team answer the phone with your company name and are trained to offer specific information about any of your products and services, or takes details for you to send out a brochure.
Personal Assistant / SECRETARY
Our team also act as your PA - manage all your phone calls, check/handle your emails, make your diary appointments, and type all your letters and faxes. This is a cost-effective way of managing your working and/or personal life. Your own virtual office, available 24/7.
Overflow / Out of hours
Our operators offer the above services when your own switchboard is busy or closed. A cost effective way to increase your switchboard capacity or opening hours.
Help Line / Help Desk
Our people act as your customer service representatives, aided by comprehensive product training and access to knowledge databases. We will answer queries and provide help 24/7.
Customer Service
Offering live support to customers with defective products, or registering complaints and possibly solving them through agreed follow-up procedures.
Telephone Ordering
Order taking and sales leads. Our operators take telephone orders on your behalf - forwarding orders by email or via a web-form system.
DEALER LOCATOR
This dedicated programme provides callers with address information and instructions on how to find your locations quickly and efficiently.
Other uses
We have some specifically designed packages that we have developed with other clients that have asked us to provide a service tailored to their needs. This has allowed us to make particular packages which suit specific business types.
Emergency Office
The threat of crime, terrorism, floods and disruptive challenges such as the fuel crises mean a planned day at the office could, one day turn into disaster.
As a growing small or medium sized business, planning emergency and disaster recovery is crucial to the seamless continuity of your business, ensuring your customers are not affected at a time of emergency.
Emergency Office is the solution to the immediate management of your inbound telephone calls and, once set up, can remain 'in the wings' until that vital moment when you need to utilise the service. Emergency Office is your communications insurance policy – you won’t know you need us until it’s too late.
Ask us for a product brochure about the 'Emergency Office' solution - info@kollektive.com / 08707606067.
IT Receptionist
Let us take messages from your callers if your office is unmanned, and get them straight to you by SMS text and email, or immediately transfer important calls directly to you. Tailored to IT companies/consultants giving you the ability to have a 24 Hour Help Desk - just give us clear instructions and we'll take your customers through their problem taking notes at every step of the way.
If they need to arrange an engineer call-out then we'll contact your back-up team 24/7/365 to get it sorted out for you.
An Online Office, kept up-to-date by you, tells us when we can schedule meetings or other activities for you - even when you are on the road.
Ask us for a product brochure about the 'IT Receptionist' solution - info@kollektive.com / 08707606067.
Property Receptionist
Acting as your receptionist, your secretary and front-line support for your clients - we can provide a tailored service to suit property management businesses. We can handle the following incoming requests:
- property enquiries
- property response
- tenant hotline
- property brochure
- property reports
- valuation requests
- advertising response
- overflow & out of hours
Ask us for a product brochure about the 'Property Receptionist' solution - info@kollektive.com / 08707606067.
Pricing
Our standard pricing model for all Basic Call Centre and Receptionist services comes in two flavours:
- Pay-per-minute: No monthly subscription, free 0845 number (or optional 0207/0208 number), we bill you 59ppm (pence per minute) for all incoming calls (caller pays usual ppm for STD code), Call Transfer 20ppm/40ppm (landline/mobile).
- Pay-per-call: Monthly subscription of £29, free 0845 (or optional 0207/0208 number), we bill you 69ppc (pence per call) for all incoming calls (caller pays usual ppm for STD code), Call Transfer 20ppm/40ppm (landline/mobile).
Order scripts and other non-standard services - please call for prices.
Prices are negotiable where higher call volumes are anticipated. Scripted calls incur a one off cost and slightly higher call cost. Contact us for further pricing information or a demonstration of what our call centre can do for you. info@kollektive.com / 08707606067